Privacy Policy

Advice and Reception

The main reason we ask for your information is to help solve your issues. We usually collect the following information which you provide to us:

● Name and date of birth
● Contact information including address, telephone number and email address
● Information such as gender, country of origin or nationality

Depending on what you want help with, we may collect other personal information, for example about family, work, immigration status or sensitive information about your health. With your permission, we might share your information with other GDPR-compliant organisations to help solve your issue.

If you ask for immigration advice through email you will be asked to provide the above information. We use Google Mail which uses Transport Layer Security (TLS) to encrypt and protect email traffic by default. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We keep your personal data for 6 years after the date of your visit, or from the date your case was closed.

Adult Learning Programme

We usually collect the following information which you provide to us:

● Name and date of birth
● Contact information including address, telephone number and email address
● Information such as gender, country of origin or nationality

We will keep your personal data for 2 years after the date you last attended a class or a course.

Children and Young People Programme
(Including Spanish Saturday School)

We usually collect the following information when a child starts in our Children and Young People Programme:

● Name and date of birth of the child
● Parents’ contact information including address, telephone and email address
● Information such as gender, country of origin or nationality of both child and parents.

We keep your personal data (and that of your child) for 2 years after your child leaves the Saturday School. We then keep just the name of child, their date of birth and dates the child attended, to ensure we have a historical record.

In the case of children with special education needs (SEN), who were funded by the local authority, we are required to keep the full records for 6 years.

We use some information to create statistics about the users of our services, (and what issues are the most common in the case of the Advice service). This information is always anonymised – you cannot be identified.

We use anonymised statistical information to write reports to funders, for our publicity, Annual Reports, and to improve our services.

If you have used one of our services (for example, LESAS or Employability advice) we ask you to fill in a user feedback form online or on paper after each visit. This information is anonymous – you cannot be identified.

In the case of parents with children enrolled in the Children and Young People Programme or at the Spanish Saturday School, you may be asked to fill in an annual evaluation survey. You have the option of remaining anonymous. All staff accessing data ensure your information is handled sensitively and securely

We will ensure that we know how you prefer to be contacted, for example, by email, text, phone, regarding your appointment for advice or where we are helping you resolve an advice issue.

We have adopted an ‘Opt-in’ only approach to communicating information to users of our services and projects about our activities, events, employment and volunteering opportunities, meaning that we will not email you any information unless we have your consent to do so. This does not apply to individuals in organisations, where we have a legitimate interest to include you on our mailing list.

We use Mailchimp to send out these communications, including a quarterly newsletter. Mailchimp complies with the GDPR to keep your data safe. You will be able to unsubscribe from these emails at any time.

Applicants

If you apply for a job or volunteering position with LAH, we will collect, process and store the information you have sent us for recruitment-related purposes. If you are unsuccessful in your application we will keep this information for one year and then shred it.

Current and former employees

In order to fulfil your employment contract, LAH will need to ask for further personal information. We will need to share some information with our payroll company, with HMRC and our pension provider, NEST. Our payroll company complies with the GDPR and keeps your data safe. We keep employee records for 6 years after they have left. We keep volunteer records for 2 years after they have left.

We do keep a record of the names of people, and the dates when they worked with LAH to keep a historical record.

We collect your email address and name from our contact form or from our newsletter joining form.

Being on our website does not automatically result in sharing data on these social media networks. The social media plug-ins remain inactive until clicked.

Once clicked, you will be taken to the social media network – Facebook or Twitter. Each one has their own specific privacy policy which you are recommended to consult.

LAH sometimes uses Eventbrite for event management. We may also collect data about you when you register for an event.

We occasionally use PayPal if we charge for an event. We do not directly collect, process or store any information relating to your payment method. For paid events we use PayPal as the payment processor.